Coastal West Publishing

We recognize the importance of protecting the privacy of all information provided by users of our website. We created the following policy guidelines with a fundamental respect for our users’ right to privacy.

What information do we collect and how do we use it?

• When you order, we need to know your name, email address, mailing address, credit card number, and credit card expiration date. This allows us to process and fulfill your order and to notify you of your order status.
• When you sign up for services like Newsletters or download certain software or plug-ins made available by us through our service, we need only an email address -- which we use to send the information you requested.
• When you submit a customer review, we also ask for your email address but we do not confirm it and do not display your email address with your review.
• We may also use the information we collect to notify you about important functionality changes to our services, new services, and special offers we think you'll find valuable. If you would rather not receive this information, visit your account to change your preferences. Make sure to change your preferences for each account or email address you have left with us.

How do we protect your personal information?

We use the latest encryption technology to keep your personal information safe. For your security, your credit card information is not retained after your payment is processed. Your credit card and billing information cannot be read as it travels to our ordering system. We're so certain that our online order systems are secure that we back it up with a guarantee. In the unlikely event that you are subject to fraudulent charges, remember to first notify your credit card provider in accordance with its reporting rules and procedures. If, for whatever reason, you are held responsible for any fraudulent charges made through our service, we will cover the entire liability for you, up to $50, as long as the unauthorized use of your credit card resulted through no fault of your own from purchases made from our website while using our secure server.
Credit card transactions are handled by Moneris, which receives the credit card number and other personal identifying information only to verify the credit card numbers and process transactions.

What are cookies and why are they useful ?

"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our service uses cookies to speed navigation and keep track of items. We use cookies to remember information you gave to us so you don't have to reenter it each time you visit us.

Many improvements and updates to our service are based on the data derived from these cookies, such as total number of visitors and pages viewed. Most browsers are initially set to accept cookies. If you would prefer, you can set yours to refuse cookies but please note that you will not be able to purchase any eBooks using our shopping basket.

Will we disclose the information we collect to outside parties?

We may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifying information. We may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements, or (iii) protect the rights, property, or safety of our employees, our users, or others.

How do we allow you to update or change your personal information ?

Upon request, we will (a) correct personal information that you notify us is erroneous; or (b) permit you to "opt out" of further e-mail contact while still allowing access to the site. To request a correction or cancellation, or to "opt out" of further e-mail contact, please contact us by email.

Links

Our site contains links to other sites, including content from other sites that is occasionally framed within our site. Please note that the privacy policies at these other sites may be different than ours. We remind you to review the privacy policy of any site linked to or framed within our site prior to providing any information.

Your consent

By using our web site and services, you consent to the collection and use of this information by us. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.